Website chat tool is an anonymous way for customers to interact with your sales staff.
For example, some customers are uncomfortable working with car sales person. This keeps them from asking questions about the vehicles or becoming more comfortable with the salesman. Ultimately, this could end up causing them to forgo purchasing a vehicle altogether.
Many businesses that have direct interaction with their customers suffer from this very same type problem.
Using website chat software can help your employees eliminate customers’ anxiety about making major purchases by allowing them to chat with employees in an anonymous and secure environment. When they have been assured that none of their personal information is being taken and that they can ask questions freely, they will become more comfortable with your sales staff and in all likelihood will end up making a purchase.
Using website chat that preserves anonymity of your customers will allow them to work their way into a comfort zone, which will in turn create sure opportunity to close a sale.
This feature in customizable suite of web-based chat software will help your business increase both its bottom line and level of customer service.
If your business does not have enough manpower to staff live chat on your website look into HelpSquad live chat agents outsourcing.